More coming soon
Every server, VPS and cloud service at Connect Your Hosting comes with a free SLA as standard. For a hobby project, a test environment or a non-critical website, that’s perfectly fine.
But the moment your server runs something your business actually depends on, like your shop, your application or your customer data, “best effort” stops being good enough. A paid SLA turns our support from “we’ll get to it” into “we’ve guaranteed it in writing.”
Here’s exactly what changes when you upgrade.
We don’t believe in leaving you in the dark, so the standard SLA is genuinely useful:
For low-stakes workloads, that’s a solid safety net.
The free SLA is best effort. That phrase matters, and it’s worth understanding what it really means in practice.
There is no guaranteed response time. We’ll pick up your ticket as soon as we reasonably can, but you have no contractual time you can count on. There is no guaranteed resolution target for critical issues either. Phone support is limited to business hours, so if something breaks at 2 a.m. on a Sunday, you’re waiting for the ticket queue. And on unmanaged servers, patching, hardening and antivirus stay your responsibility.
When nothing critical is running, that’s an acceptable trade-off. When revenue, customers or compliance are on the line, every untracked minute of downtime costs you.
